Frequently Asked Questions
Everything you need to know about your Curlsmith journey.
How do I determine my hair porosity?
We recommend taking our signature Hair Quiz on our website. It analyzes your curl pattern, thickness, and porosity to provide a personalized routine tailored to your specific hair needs.
Are your products safe for color-treated hair?
Yes, all Curlsmith products are color-safe. Our formulas are free from harsh sulfates and parabens, ensuring your color stays vibrant while your curls stay hydrated.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your curls, you can return it within 30 days of the delivery date for a full refund, minus shipping costs.
Do you ship internationally?
We currently ship to the United States, Canada, the UK, and most EU countries. Shipping rates and delivery times vary depending on your location and are calculated at checkout.
Are Curlsmith products vegan and cruelty-free?
Absolutely. We are PETA-certified cruelty-free and 100% vegan. We never test on animals and do not use any animal-derived ingredients in our formulations.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.