Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all our premium hair care products. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Select the reason for your return and download your prepaid shipping label, which will be sent directly to your registered email address.

• 3.
  Pack Your Products

  Securely pack the items in their original packaging or a sturdy box, ensuring all lids are tightened to prevent leakage during transit.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.